Children’s behavioral health services have exploded across the country in the wake of recent global events. In fact, many providers have needed to add multiple sites to accommodate the influx of individuals requesting services. In New York, one such program that has been rapidly expanding is Children’s HCBS. Originally offered as a small home and community based program in conjunction with CFTSS and foster care, the program has become so popular and so effective, that health and human service providers from all sectors of the industry have begun to open a program dedicated to Children’s HCBS. IDD agencies in particular are finding great levels of success in implementing this service and treating the individuals in their program.
Through its meticulously designed Children’s HCBS billing software, Millin has become the most popular RCM solution on the market for children’s behavioral health services. Millin’s Children’s HCBS practice management system is specifically optimized not just to streamline the processes of Children’s HCBS billing but also to securely fulfill the needs of all administrative and finance staff.
Millin is a New York based company that plays a leading role in revenue cycle management across multiple health and human service industries today. For over 40 years Millin has focused its time, resources, and development into providing billing software and RCM services in IDD and behavioral health for children and adults – with a concentration in OPWDD, OCFS, OMH and OASAS services. Supported by its extensive team of revenue cycle management professionals, and industry experts, Millin advocates for a cloud based system in which billing data and responsibilities remain in the hands of experts rather than in the hands of EHR vendors whose primary focus is patient service records. We have an incredibly streamlined workflow built around RCM for Children’s HCBS and CFTSS services.
Millin is aware of the importance of medical billing professionals focusing on the areas of children’s behavioral health. Children’s home and community based services specifically can be a challenge and a burden on many billing teams – in the world of healthcare technology there doesn’t exist a great solution to effectively bill, track and report for these programs. In New York, Children’s HCBS moved from a single payor Medicaid environment to a multi-payor system that includes Medicaid, Medicare, MCOs (Managed Care Organizations), and commercial insurances. This transition is still relatively fresh and many billers and finance teams are still struggling adapting to a managed care environment. Each payor constantly updates billing rules and regulations that become increasingly complex over time. Potential issues, such as recoupments of payments, rejections, denials and loss of cashflow pose real problems to agencies providing Children’s HCBS if you do not have a system or software vendor that is constantly on top of the everchanging landscape. Thus, Millin builds the architecture of its revenue cycle management software around the personalized specification of Children’s HCBS and CFTSS.
The MillinPro software integrates seamlessly with the electronic medical record of your choice allowing for real-time data transfer of locations, demographics, payors, and service information to ensure that the submission of Children’s HCBS claims is executed as accurately as possible.
Millin has provided RCM solutions for behavioral health and IDD providers since 1982. About 15 years ago, we doubled down on our promise to provide the best solution on the market and created our own, homegrown MillinPro billing software. By doubling-down on billing and RCM services, we established ourselves as the experts within the behavioral health arena in New York. When mental health services in NY first transitioned into a multi-payor environment about a decade ago, Millin emerged as the premier vendor in NY, and our software became the go-to solution for providers going through similar transitions from Medicaid to managed care.
Today, over 350 agencies utilize our cloud-based MillinPro solution and its specialized rules-based system used for children’s behavioral health services. Thus, MillinPro is a trusted system that can integrate with over a dozen EMR systems, including Accumedic, Therap, Foothold, and NetSmart. Moreover, a varied set of general ledger systems are compatible with Millin’s practice management software. With an easy learning curve and straightforward conversion of client information, MillinPro makes the challenges of RCM and medical record database management less difficult for professional health billers.
Licensing the MillinPro software or outsourcing the process fully can ease the workload on a health and human service agency, promoting higher work efficiency and stabilizing morale and satisfaction. For Children’s HCBS billers billing out of an OCFS or OPWDD facility, who want to ensure maximized cash flow, Millin’s children’s behavioral health billing software provides the highest ROI and most efficient workflow in New York. The company’s billing software, which emphasizes pre-billing scrubbing, eligibility checks, patient demographic checks, issue tracking, and reporting, helps prevent a higher chance of claim rejections and denials caused by human error.
Other benefits of contracting with Millin revolve around the expertise and specialized training that Millin’s staff endures. While many billing and finance departments struggle with staff turnover and failure of bill processing due to human error or lack of industry knowledge, Millin ensures our employees have an extensive training or background in the industry. Onsite account managers, business analysts, programmers, and support teams all possess a background in managed care billing which allows for a well-oiled machine that can focus its day-to-day on getting your claims processed and paid and while aiding you in streamlining the billing process.
Millin’s innovative HCBS billing platform is specifically designed to meet the needs of professional IDD and behavioral health billers. A strict rules engine and structured groundwork lay the foundation for the varied features and benefits of the software and billing workflow. As New York OCFS and OPWDD state rules and regulations constantly change, it’s crucial to have a software that has flexibility and can easily adapt to these changes or else the billing can be majorly impacted. Thus, automatic updates and upgrades are made often to ensure that the MillinPro software is up to date with the most recent changes made in statutory policies related to New York billing guidelines. Furthermore, the system needs to be compatible with a payer mix in NY that supports the Children’s HCBS and CFTSS programs.
Millin’s Children’s HCBS RCM software is equipped with a user-friendly scheduling system, a customized dashboard that can be adjusted based on the needs of the client, comprehensive reporting systems, issue tracking, denial management tools, and an alert system that notifies the user of claims needing official authorization. Through these features, transparency and open communication allow for Millin and the provider to streamline the billing workflow and create an efficient client-contractor dynamic.
Other pre-billing checks that allow for clean claims and a reduction of denials are built into the software as well and can be accessed by the billing team at any time. These include verification of insurance eligibility that is carried out in batches, increasing claims tracking efficiency, attachment of accurate CPT codes and billing codes to each claim and automatic remit posting. Some providers who offer services across the entire OCFS and OPWDD landscapes must have access to these tools as different rules across different programs make it very difficult to stay on top of everything. Issues can be tracked on the spot, which allows problems related to recent claims to be fixed as soon as possible. Overall, Millin’s Children’s HCBS billing software is constantly updated, highly accessible, and meticulously logical in its handling of patients’ insurance information and children’s behavioral health billing activity.
To increase efficiencies and implement best billing practices, we developed an innovative and cutting-edge web-based medical billing system. Our company is not like your typical tech company, as we design systems and use them simultaneously.
Providers of Children’s HCBS services and other children’s behavioral health services in New York State are encouraged to use the system.
By developing a flexible system that can adapt to continuous changes in the regulatory and payer landscape for OMH, OASAS, OCFS, and OPWDD providers, we have succeeded in adapting to significant changes. Below are a few of the features and benefits available through the system:
Many of our clients use electronic medical records to keep track of patient services. A variety of EMR systems are sometimes used by agencies to track several types of behavioral health and IDD services they provide. Having the ability to integrate MillinPro into your EMR system eliminates the need to worry about whether your EMR system (oftentimes a national vendor) can keep up with NY State-specific billing changes while also providing you with a robust revenue cycle management solution.
Integration of the MillinPro billing system with your EMR can be achieved in the following ways:
Integration of the MillinPro billing system with your EMR can be achieved in the following ways:
Taking advantage of our cutting-edge Revenue Cycle Management System specifically designed for Children’s HCBS services is what's great about this process. You have the option of working within the EMR of your choice while taking advantage of our ultramodern billing platform.
Millin places transparency in high esteem with all the services it offers, including its innovative Children’s HCBS billing software. With this, easy access to the RCM system equipped with personalized dashboards and reporting abilities remains a key feature. An open line of communication is always present between clients and Millin, with staff at the company always ready to answer questions via email and telephone during business hours.
Millin’s revenue cycle management software allows professional mental health billers and children’s behavioral health practitioners to reduce the discomfort and uncertainty surrounding the billing process and ensure that your agency’s billing remains in the hands of the experts. The company’s billing system is designed with flexible and rigorous features for patient insurance information management, thus allowing clients to gain benefits such as an increased sense of time and configurability with their workload. Millin values open communication, and it relies on continuous feedback to improve the different capabilities of its growing OCFS and OPWDD provider client base. Contact us to start your demo today.