Mental Health Services have exploded across the country in the wake of recent global events. In fact, many providers have needed to add multiple sites to accommodate the influx of individuals requesting services. At the same time, addressing the working conditions of mental health practitioners as well as administrative staff is imperative in ensuring that all stakeholders involved in treating mental health disorders are considered.
Through its meticulously designed outpatient clinic billing software, Millin has become the most popular RCM solution on the market for these mental health services. Millin’s Article 31 practice management system is specifically optimized not just to streamline the processes of outpatient clinic billing but also to securely fulfill the needs of all administrative and finance staff.
Millin is a New York based company that plays a leading role in revenue cycle management across multiple health and human service industries today. For over 40 years Millin has focused its time, resources, and development into providing billing software and RCM services in behavioral health – with a concentration in mental health. Supported by its extensive team of revenue cycle management professionals, and industry experts, Millin advocates for a cloud based system in which billing data and responsibilities remain in the hands of experts rather than in the hands of EHR vendors whose primary focus is patient service records. We have an incredibly streamlined workflow built around RCM for Article 31 clinic and other OMH providers.
Millin is aware of the importance of medical billing professionals focusing on the areas of mental health, The Article 31 clinic specifically can be a challenge and a burden on many billing teams – in the world of healthcare technology there doesn’t exist a great solution to effectively bill, track and report on these outpatient clinic services. In New York, most mental health services moved from a single payor Medicaid environment to a multi-payor system that includes Medicaid, Medicare, MCOs (Managed Care Organizations), and commercial insurances. Though this transition is now years behind, each payor constantly updates billing rules and regulations that become increasingly complex over time. Potential issues, such as recoupments of payments, rejections, denials and loss of cashflow pose real problems to Article 31 clinics if you do not have a system or software vendor that is constantly on top of the everchanging landscape. Thus, Millin builds the architecture of its revenue cycle management software around the personalized specification of the Article 31 outpatient clinic.
The MillinPro software integrates seamlessly with the electronic medical record of your choice allowing for real-time data transfer of locations, demographics, payors, and service information to ensure that the submission of mental health claims is executed as accurately as possible.
Millin has provided RCM solutions for behavioral health providers since 1982. About 15 years ago, we doubled down on our promise to provide the best solution on the market and created our own, homegrown MillinPro billing software. By doubling-down on billing and RCM services, we established ourselves as the experts within the behavioral health arena in New York. When mental health services in NY first transitioned into a multi-payor environment about a decade ago, Millin emerged as the premier vendor in NY, and our Article 31 software became the go-to solution for providers offering services under OMH.
Today, over 350 agencies utilize our cloud-based MillinPro solution and its specialized rules-based system used for outpatient clinic services. Thus, MillinPro is a trusted system that can integrate with over a dozen EMR systems, including Accumedic, eClinicalWorks, and Netsmart. Moreover, a varied set of general ledger systems are compatible with Millin’s Article 31 practice management software. With an easy learning curve and straightforward conversion of client information, MillinPro makes the challenges of RCM and medical record database management less difficult for professional health billers.
Licensing the MillinPro software or outsourcing the process fully can ease the workload on a health agency, promoting higher work efficiency and stabilizing morale and satisfaction. For Article 31 billers who want to ensure maximized cash flow, Millin’s mental health clinic software provides the highest ROI and most efficient workflow in the industry. The company’s billing software, which emphasizes pre-billing scrubbing, eligibility checks, patient demographic checks, issue tracking, and reporting, helps prevent a higher chance of claim rejections and denials caused by human error.
Other benefits of contracting with Millin revolve around the expertise and specialized training that Millin’s staff endures. While many billing and finance departments struggle with staff turnover and failure of bill processing due to human error or lack of industry knowledge, Millin ensures are employees have an extensive training or background in the industry. Onsite account managers, business analysts, programmers, and support teams all possess a background in mental health outpatient clinic billing which allows for a well-oiled machine that can focus its day-to-day on getting your claims processed and paid and while aiding you in streamlining the billing process.
Millin’s innovative outpatient clinic billing platform is particularly designed to meet the needs of professional mental and behavioral health billers. A strict rules engine and structured groundwork lay the foundation for the varied features and benefits of the software and billing workflow. As NY state rules and regulations constantly change, it’s crucial to have a software that has flexibility and can easily adapt to these changes or else the billing can be majorly impacted. Thus, automatic updates and upgrades are made often to ensure that the software is up to date with the most recent changes made in statutory policies related to NY mental health billing and claim filing. Furthermore, the system needs to be compatible with a payer mix in NY that supports the Article 31 and other OMH services.
The Article 31 RCM software is equipped with a user-friendly scheduling system, a customized dashboard that can be adjusted based on the needs of the client, comprehensive reporting systems, issue tracking, denial management tools, and an alert system that notifies the user of claims needing official authorization. Through these features, transparency and open communication allow for Millin and the provider to streamline the billing workflow and create an efficient client-contractor dynamic.
Other pre-billing checks that allow for clean claims and a reduction of denials are built into the software as well and can be accessed by the billing team at any time. These include verification of insurance eligibility that is carried out in batches, increasing claims tracking efficiency, and features such as APG calculators and attachment of accurate CPT codes and billing codes to each claim. Some providers who offer services across the entire OMH landscape must have access to these tools as different rules across different programs make it very difficult to stay on top of everything. Issues can be tracked on the spot, which allows problems related to recent claims to be fixed as soon as possible. Overall, Millin’s Article 31 billing software is constantly updated, highly accessible, and meticulously logical in its handling of patients’ insurance information and outpatient clinic billing activity.
To increase efficiencies and implement best billing practices, we developed an innovative and cutting-edge web-based medical billing system. Our company is not like your typical tech company, as we design systems and use them simultaneously.
Providers of Article 31 services and other OMH services in New York State are encouraged to use the system.
By developing a flexible system that can adapt to continuous changes in the regulatory and payer landscape for outpatient clinics, we have succeeded in adapting to significant changes. Below are a few of the features and benefits available through the system:
Many of our clients use electronic medical records to keep track of patient services. A variety of EMR systems are sometimes used by agencies to track several types of clinic services they provide. Having the ability to integrate MillinPro into your EMR system eliminates the need to worry about whether your EMR system (oftentimes a national vendor) can keep up with NY State-specific billing changes while also providing you with a robust revenue cycle management solution.
Integration of the MillinPro billing system with your EMR can be achieved in the following ways:
Integration of the MillinPro billing system with your EMR can be achieved in the following ways:
Taking advantage of our cutting-edge Revenue Cycle Management System specifically designed for Article 31 services is what's great about this process. You have the option of working within the EMR of your choice while taking advantage of our ultramodern billing platform.
Millin places transparency in high esteem with all the services it offers, including its innovative Article 31 billing software. With this, easy access to the RCM system equipped with personalized dashboards and reporting abilities remains a key feature. An open line of communication is always present between clients and Millin, with staff at the company always ready to answer questions via email and telephone during business hours.
Millin’s revenue cycle management software allows professional mental health billers and Article 31 practitioners to reduce the discomfort and uncertainty surrounding the billing process and ensure that your agency’s billing remains in the hands of the experts. The company’s billing system is designed with flexible and rigorous features for patient insurance information management, thus allowing clients to gain benefits such as an increased sense of time and configurability with their workload. Millin values open communication, and it relies on continuous feedback to improve the different capabilities of its growing OMH provider client base. Contact us to start your demo today.