We started our transition to Millin in 2017.  The conversion process itself was smooth and we were able to shut down our legacy system and “go live” with Millin the next day.  We run a very large system with billing in excess of $160 million.  The transition process was extremely important to us. We received initial training and have had all of our subsequent questions answered in a very timely manner.  The team at Millin is always willing to discuss and respond  to our needs.

The system has a vast library of available reports and we have had great success in pulling required information from the system for financial and audit requirements.

Jodi Mandel, Director of Revenue Management, YAI

On behalf of the New York State Office of Mental Health, I want to thank you for bringing several potential behavioral health managed care billing problems to our attention. Your work with us, the Plans and providers to develop solutions has been extremely helpful.

Gary Weiskopf, Associate Commissioner, New York State Office of Mental Health (OMH)

It has been about one year since we decided to contract with Millin Associates for our billing service needs.  My only regret is that we did not switch (sooner) prior to the Managed Care implementation.  The worry is gone from billing and the support is excellent. Thank you!

Larry G. Fruit, Executive Director/CEO, Success Counseling Services, Inc.

I am writing to sincerely thank Millin Associates for bringing claim submission and adjudication issues to the attention of OASAS, OMH and DOH during the transition to Medicaid Managed Care in New York City. We appreciate the work that Millin did to carefully research provider to plan submission, rejection and denial issues. This careful review helped identify significant issues very early in the process, which allowed us to work quickly to mitigate the problems with payments to providers.

Patricia Lincourt, Director, NYS Office of Alcoholism and Substance Abuse Services (OASAS)

Millin Associates have been handling our billing for a few years now and they have done an excellent job. Their customer service is superior – they are always there for us.

Hilda Escher, President & CEO, Ibero-American Action League, Inc.

The Collaborative for Children and Families (CCF) is fortunate to be a customer of Millin Associates, LLC.   When making the decision on which vendor to select, it was an easy one to make.  The staff at Millin have taken the time to support and assist CCF with understanding the complexities of starting to build an infrastructure to support our Health Home Billing system.  CCF is fortunate to have a dedicated team working in partnership with us.  The staff at Millin have gone above and beyond the role of billing vendors.  They have truly become a member of our staff.  The level of attention and communication is unlike any other vendor we have worked with.  From the administrative office staff to the CFO and VP, Millin makes it their business to help us find solutions to challenges.  No challenge is too big for them.

Jodi A. Saitowitz, LCSW-R, Executive Director, Collaborative for Children and Families, Inc.

I am very pleased and most highly recommend MillinPro for billing and reporting needs. The software is easy to use and the staff is just as exceptional.  They are also very courteous and knowledgeable when answering any questions you may have on the billing process.

Kathleen O’Connor, Billing Specialist, Catholic Charities of Broome County

We currently use the Millin Pro system for our Health Home and Mental Health Program. Our experience with the system has been extremely positive. The workflow and user interface is exceptionally well designed. The rules engine and issue tracker are very impressive features. Above all their support staff is very responsive and extremely knowledgeable with the various billing rules. This is critical to us as we are facing so many regulatory and managed care changes. The investment in the Millin system is definitely paying off for us.

Shrikant Vardhan, Senior Accountant, Buffalo Federation of Neighborhood Centers

We implemented the MillinPro system in our clinic and the results have been quite impressive. We operate an Article 16 and Article 28 clinic for the DD population, and the billing processes for each have their complexities. Their implementation team worked with us every step of the way, to make the transition as smooth as possible. Their development team is excellent, they really have an understanding of our needs and have been most accommodating. The various reports are great, and very flexible. The issue tracker is a true innovation, and in general the software allows us to track all claims efficiently. The result has been a great improvement in cash flow, as well as in maximizing reimbursement. They really have come up with a great product, which they continue to improve.

Nechemia Schorr, Controller, HASC

The product and services provided by Millin Associates have given clarity to our billing that has exceeded our expectations.  This has enabled us to collect our receivables timely, thereby providing a positive impact to our cash flow.  The Millin staff’s knowledge and experience in resolving billing issues as well as their timeliness in responding to inquiry has made them a pleasure to work with.  We are most appreciative of all the improvements they have made possible.

Lisa Sammon, Director of Accounting & Financial Reporting, SCO Family of Services

MillinPro has helped us with our billing needs even with the complexity of the healthcare reimbursement system.  The software and customer support have been excellent. Thank you.

Raul Perez de Tagle, Finance Manager, Lifespire

I would highly recommend the MillinPro software solution.  The integration and support staff have made the transition to full implementation relatively easy.  MillinPro integrates seamlessly with our EMR. When something as important as maintaining cash flow is on the line, it’s essential to have confidence in the tool you are implementing, and the MillinPro software and staff positioned us for success from the start.  We are thrilled with the product!

William Sammis, Chief Executive Officer, CRVI

We have utilized Millin’s billing services for over six years.  During this time, the service has more than paid for itself through increased collection of fees.  I highly recommend MillinPro for successful medical billing.

Thomas Watson, Chief Financial Officer, Search For Change