Help Desk Representative

Summary: Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions in a call center environment by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.
  1. Responds to and logs into Millin Central requests for technical assistance in person, via phone, and electronically.
  2. Diagnoses and resolves basic technical hardware and software issues.
  3. Redirects unanswered problems to appropriate resource.
  4. Identifies and escalates situations requiring urgent attention.
  5. Tracks and routes problems and requests, and documents resolutions.
  6. Stays current with system information, changes, and updates.
  7. Prepares, reviews, maintains and sends knowledge management documents or manuals. Documents internal procedures as requested.
  8. Provides assistance to implementation department with software configuration, remit enrollment, claims submission enrollment, clearinghouse enrollment and insurance portal setups.
  9. Communicates with third party vendors to resolve issues or implement new workflows.
  10. Participates in implementation internal meetings and client conference calls.
  11. Participates in educational activities and attends staff meetings.
  12. Conducts self in accordance with HIPAA’s employee manual
  13. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  14. Responsible for password protecting all documents sent outside the limits of the company.
  15. Work as a team with management, as well as Millin Associates, LLC. employees.
  16. Performs other related duties as assigned.


  • Oral Communication Skills
  • Written Communication Skills
  • Customer Relations
  • Diplomacy
  • Organization
  • Planning
  • Professionalism
  • Presentation
  • Negotiating
  • Time Management

Education/Experience: Bachelor’s or Associate’s Degree preferred but not required. One to two years related experience helpful

Computer Skills: Intermediate/Advanced Microsoft Office Skills (Excel, Outlook, PowerPoint).

Useful Skills: Familiarity with billing and coding terminology (CPT, HCPCS, ICD9, ICD10 ETC.).

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With over 40 years of Health & Human Services billing experience and expertise, we can help increase efficiencies and reduce or even eliminate denials. Experience Revenue Cycle Management Software & Services from the Company You Trust. 

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