Health and Human Service Agencies

Millin has provided revenue cycle management services and software to health and human service agencies, since 1982. While many companies have increased the variety of software and services they provide, often stretching themselves thin, Millin has doubled down on its revenue cycle management expertise and software capabilities. Today, as Medicaid withdraws from the reimbursement business and hands it over to various Managed Care Organizations, our services and software have become not just valuable, but essential.

MillinPro vs. Your EMR Billing Module

While it can be tempting to use the billing module from your existing EMR system – in reality, many EMR vendors spend most of their resources on EMR enhancements, providing a relatively bare-bones billing system. The MillinPro system, on the other hand, is a user-friendly billing and reporting system, with many features that will ensure the billing is handled accurately and efficiently, and most importantly, will reduce your denial rate thus collecting more funds quicker. Struggling with accurate reports and receivables is a thing of the past with MillinPro. Whether you need to cross-over secondary claims, re-bill claims, adjust claims or post-retro-adjustments, MillinPro handles this seamlessly and captures all these transactions accurately. Eligibility verification can be done in batch or for specific individuals and best of all; our rules engine is continuously updated as rules and regulations change. MillinPro’s capability of integrating with the EMR of your choice via HL7 or API creates a seamless process. Most agencies that perform a cost-benefit analysis recognize that MillinPro will not only reduce time spent performing billing tasks but will also reduce write-offs, increase transparency and keep them compliant.

MillinPro System Implementation and Support

Implementing new systems can be challenging and burdensome, but not with MillinPro. All too often software vendors put the burden of implementation and configuration on the agency, disappearing quickly after the initial setup. At Millin, we do all the work for you. (clearinghouse setup, locations, providers, rate codes, fee schedules, etc.) While you are an active participant by providing us with the necessary information, the Millin implementation team handles everything, allowing your team to submit clean claims on your go-live date. Training sessions are typically divided into 2-hour sessions, as to not overwhelm your team with information, but to instead effectively teach and thoughtfully answer their questions. After go-live, our team is always available, with response times typically within 15 minute, 85% of the time.

Would you benefit from outsourcing your billing process to Millin?

  • How many billing FTEs are working on your billing process and what’s their long-term cost to you?
  • How vulnerable is your company if you were to lose a biller?
  • Do you have many denials that are not being followed up on?
  • Do you have the ability to identify the source of denials and fix them?
  • Do your billing experts have the ability to interpret billing regulations correctly?
  • Are you able to keep up with all of the regulatory and payer changes?
  • Are you writing off any claims?

More Than Three Decades of I/DD and Behavioral Health Experience

Our decades-long industry experience is one of the most valuable assets we offer. Our knowledge helps you increase efficiencies, transparency, and reduce or even eliminate denials. At Millin, we pride ourselves in implementing best practice solutions. By outsourcing the billing process, you will have access to a dedicated expert billing manager. Our team is comprised of A/R specialists, billing analysts, regulatory experts, IT and EDI professionals, and a solid executive team.

Focused on Your Bottom Line

As part of managing the billing process, we will also advise you on upcoming regulatory and billing changes and how it may impact your agency. We can make a difference to your bottom line so that you can continue focusing on providing the vital services our communities so desperately need. If you are satisfied with your internal billing team, you will want to provide them with the MillinPro system which allows for easy EMR integration. A great billing team with an average billing and reporting system will only provide you with average results. If you are not one of the few agencies that have all the necessary components to successfully manage the billing internally, then outsourcing the billing process to Millin is your best and safest bet. You will still have all the advantages of an internal team without the shortcomings. You will have access to your expert billing manager and MillinPro, with its reporting module in real time.

We started our transition to Millin in 2017.  The conversion process itself was smooth and we were able to shut down our legacy system and “go live” with Millin the next day.  We run a very large system with billing in excess of $160 million.  The transition process was extremely important to us. We received initial training and have had all of our subsequent questions answered in a very timely manner.  The team at Millin is always willing to discuss and respond  to our needs.

The system has a vast library of available reports and we have had great success in pulling required information from the system for financial and audit requirements.

Jodi Mandel, Director of Revenue Management, YAI

On behalf of the New York State Office of Mental Health, I want to thank you for bringing several potential behavioral health managed care billing problems to our attention. Your work with us, the Plans and providers to develop solutions has been extremely helpful.

Gary Weiskopf, Associate Commissioner, New York State Office of Mental Health (OMH)

It has been about one year since we decided to contract with Millin Associates for our billing service needs.  My only regret is that we did not switch (sooner) prior to the Managed Care implementation.  The worry is gone from billing and the support is excellent. Thank you!

Larry G. Fruit, Executive Director/CEO, Success Counseling Services, Inc.

I am writing to sincerely thank Millin Associates for bringing claim submission and adjudication issues to the attention of OASAS, OMH and DOH during the transition to Medicaid Managed Care in New York City. We appreciate the work that Millin did to carefully research provider to plan submission, rejection and denial issues. This careful review helped identify significant issues very early in the process, which allowed us to work quickly to mitigate the problems with payments to providers.

Patricia Lincourt, Director, NYS Office of Alcoholism and Substance Abuse Services (OASAS)

Millin Associates have been handling our billing for a few years now and they have done an excellent job. Their customer service is superior – they are always there for us.

Hilda Escher, President & CEO, Ibero-American Action League, Inc.

The Collaborative for Children and Families (CCF) is fortunate to be a customer of Millin Associates, LLC.   When making the decision on which vendor to select, it was an easy one to make.  The staff at Millin have taken the time to support and assist CCF with understanding the complexities of starting to build an infrastructure to support our Health Home Billing system.  CCF is fortunate to have a dedicated team working in partnership with us.  The staff at Millin have gone above and beyond the role of billing vendors.  They have truly become a member of our staff.  The level of attention and communication is unlike any other vendor we have worked with.  From the administrative office staff to the CFO and VP, Millin makes it their business to help us find solutions to challenges.  No challenge is too big for them.

Jodi A. Saitowitz, LCSW-R, Executive Director, Collaborative for Children and Families, Inc.

I am very pleased and most highly recommend MillinPro for billing and reporting needs. The software is easy to use and the staff is just as exceptional.  They are also very courteous and knowledgeable when answering any questions you may have on the billing process.

Kathleen O’Connor, Billing Specialist, Catholic Charities of Broome County

We currently use the Millin Pro system for our Health Home and Mental Health Program. Our experience with the system has been extremely positive. The workflow and user interface is exceptionally well designed. The rules engine and issue tracker are very impressive features. Above all their support staff is very responsive and extremely knowledgeable with the various billing rules. This is critical to us as we are facing so many regulatory and managed care changes. The investment in the Millin system is definitely paying off for us.

Shrikant Vardhan, Senior Accountant, Buffalo Federation of Neighborhood Centers

We implemented the MillinPro system in our clinic and the results have been quite impressive. We operate an Article 16 and Article 28 clinic for the DD population, and the billing processes for each have their complexities. Their implementation team worked with us every step of the way, to make the transition as smooth as possible. Their development team is excellent, they really have an understanding of our needs and have been most accommodating. The various reports are great, and very flexible. The issue tracker is a true innovation, and in general the software allows us to track all claims efficiently. The result has been a great improvement in cash flow, as well as in maximizing reimbursement. They really have come up with a great product, which they continue to improve.

Nechemia Schorr, Controller, HASC

The product and services provided by Millin Associates have given clarity to our billing that has exceeded our expectations.  This has enabled us to collect our receivables timely, thereby providing a positive impact to our cash flow.  The Millin staff’s knowledge and experience in resolving billing issues as well as their timeliness in responding to inquiry has made them a pleasure to work with.  We are most appreciative of all the improvements they have made possible.

Lisa Sammon, Director of Accounting & Financial Reporting, SCO Family of Services

MillinPro has helped us with our billing needs even with the complexity of the healthcare reimbursement system.  The software and customer support have been excellent. Thank you.

Raul Perez de Tagle, Finance Manager, Lifespire

I would highly recommend the MillinPro software solution.  The integration and support staff have made the transition to full implementation relatively easy.  MillinPro integrates seamlessly with our EMR. When something as important as maintaining cash flow is on the line, it’s essential to have confidence in the tool you are implementing, and the MillinPro software and staff positioned us for success from the start.  We are thrilled with the product!

William Sammis, Chief Executive Officer, CRVI

We have utilized Millin’s billing services for over six years.  During this time, the service has more than paid for itself through increased collection of fees.  I highly recommend MillinPro for successful medical billing.

Thomas Watson, Chief Financial Officer, Search For Change

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