I am writing to sincerely thank Millin Associates for bringing claim submission and adjudication issues to the attention of OASAS, OMH and DOH during the transition to Medicaid Managed Care in New York City. We appreciate the work that Millin did to carefully research provider to plan submission, rejection and denial issues. This careful review helped to identify several significant issues very early in the process which allowed us to work quickly to mitigate the problems in payment to providers.
Patricia Lincourt, Director
NYS Office of Alcoholism and Substance Abuse Services (OASAS)
On behalf of the New York State Office of Mental Health, I want to thank you for bringing several potential behavioral health managed care billing problems to our attention. Your work with us, the Plans and providers to develop solutions has been extremely helpful.
Gary Weiskopf, Associate Commisioner
New York State Office of Mental Health (OMH)
We currently use the Millin Pro system for our Health Home and Mental Health Program.
Our experience with the system has been extremely positive.
The workflow and user interface is exceptionally well designed.
The rules engine and issue tracker are very impressive features.
Above all their support staff is very responsive and extremely knowledgeable with the various billing rules.
This is critical to us as we are facing so many regulatory and managed care changes.
The investment in the Millin system is definitely paying off for us.
Buffalo Federation of Neighborhood Centers
We implemented the MillinPro system in our clinic and the results have been quite impressive. We operate an Article 16 and Article 28 clinic for the DD population, and the billing processes for each have their complexities. Their implementation team worked with us every step of the way, to make the transition as smooth as possible. Their development team is excellent, they really have an understanding of our needs and have been most accommodating. The various reports are great, and very flexible. The issue tracker is a true innovation, and in general the software allows us to track all claims efficiently. The result has been a great improvement in cash flow, as well as in maximizing reimbursement. They really have come up with a great product, and they keep on improving it.
Nechemia Schorr, Controller
“Our experience with Millin has been and continues to be extremely positive. Millin's feedback and communication is excellent; going well above and beyond expectations. We wholeheartedy recommend Millin Associates as a billing company”
- Valerie Bartlett, MPH
Albert Einstein College of Medicine